Product Support Form

Product Support

Step 1 of 2

Your Information
Name*
First Last
Email*
Enter Email Confirm Email
Company (Shipping)
Optional – Required for commercial shipping addresses.
Phone Number (Shipping)*
Required for shipping purposes. Please include your country code for international numbers.
Address Line 1*
Address Line 2
Optional
Postal Code / Zip Code*
City*
Country*
Customs Fee Notice
Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.
Province*
Province*
State*
Province / Region
Optional
Purchase Details
Where did you purchase your game(s)?*
Kickstarter Project*
Backer Number or Kickstarter Email*
Your Kickstarter Backer number or the email address that you used on Kickstarter for this project, so that we can identify you.
Order Number
Optional – If you have an order number, please enter it here. You can find your order number in the email you received after placing your order. Try searching “Elzra” in your email client.
Convention Name & Year*
The name of the convention or show and the year where the game(s) were purchased.
Store Name*
Purchase Location(s)*
Please tell us where you purchased your game(s).

Issue Details
Which of our games is this regarding?*
Tip: This field is search enabled – start typing to find a product. You can also choose more than one game.
What issues are you experiencing?*
Tip: You can select more than one issue.
Issue Description*
Please be as descriptive as possible and indicate exactly which components are affected. The more specific you are, the quicker we can solve your issue!
Photo Upload
Photos are required. Please take photos of the affected components so that the issue is clearly shown. If you cannot take a photo of your particular issue (eg. missing components), just take a photo of your game box as proof of purchase.

Photos allow us to process your ticket faster and more accurately. They also help us to prevent similar issues with future printings.
Photo Upload*
We accept .jpg and .png file types.
Drop files here or

Accepted file types: jpg, jpeg, png, Max. file size: 10 MB, Max. files: 10.
Customs Fees Consent*
Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.
By submitting this ticket, I understand that my country of residence may attempt to charge customs fees for replacement components.
CAPTCHA

Product Support

Step 1 of 2

Your Information

Customs Fee Notice

Purchase Details

Issue Details

Photo Upload