Kickstarter Support Form – Phantom Horizon

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Customs Fee Notice

Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.

Ticket Details

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Tip: Did you know we have a form specifically for product issues?

You will receive a quicker resolution to your issue if you use the correct form for product issues, which you can find by clicking here.

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Customs Fees Consent*

Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.

By submitting this ticket, I understand that my country of residence may attempt to charge customs fees for replacement components.

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